According to a newspaper article The Country published on the 16th March, complaints to the Office of Telecommunications Customer Care have been increased during 2009 to 23.3%; Talk about almost 30,500 complaints received, with more than 24,500 being resolved and the user-friendly 83.7%.
More than 13,000 of those claims were related to mobile phone, Followed by fixed telephone (with 20.2%), voice and data packets (19%) and Internet access with 14.4%. What is interesting about these data is that for the first time, complaints by mobile telephony services outnumber Internet, Being the billing the main reason for them.
As for fixed telephony Ya.com is the operator who received the greatest number of complaints (11.58 per 10,000 subscribers), followed by Tele2 (9.4). By contrast, Telefonica is the operator who received fewer complaints (2.25 complaints per 10,000 subscribers), followed by Ono with a total of 3.69 complaints per 10,000 subscribers. These two will continue Jazztel and Orange.
With respect to mobile telephony, which Vodafone the company that users are happierSince only received 2 complaints per 10,000 subscribers, followed by Movistar (2.66) and Orange (3.41). The operator Yoigo was the winner in the number of complaints 3.64 complaints per 10,000 subscribers.
You know, you have to spend a few moments to review the bills we receive.
Track | The Country
Pictures | Afindemes.es









































